Return & Exchange Policy

Updated On: 10 July 2026

Elvore is an online-only store. All policies below apply to orders placed through our website.

General Policy

All sales are final we do not offer cash refunds.
You may request an exchange within 7 days of delivery.
tems must be unused, unwashed, and in their original condition, with all tags, labels, and original packaging intact.
Exchanges are processed at the current selling price of the new item.
If your exact item/size is no longer in stock, we'll offer **store credit** (valid for future purchases on elvore.store) instead of an exchange.

Items bought during a sale or promotion are eligible for **size exchange only**, not a full return.
If a discount code was used on the original order, it cannot be reapplied — the exchange will be processed at the original invoice value.
Prices on marked-down items will not be re-adjusted; exchanges happen at the price paid.

If you receive a damaged, defective, or wrong item, please report it within 2 days of delivery.
In this case, Elvore covers the return shipping cost, and we'll send a replacement (subject to stock) or issue store credit.
Please include photos of the item and packaging when you contact us — this speeds up the claim.

Email us at **[your-support-email]** or WhatsApp/call **[your-phone-number]** within 7 days of delivery with your order number and reason for exchange.
Our team will confirm eligibility and share return instructions.
Pack the item securely with all original tags and packaging.
For change-of-mind exchanges, return shipping is paid by the customer unless otherwise noted. For damaged/defective/wrong items, Elvore covers it (see Section 3).
Once we receive and inspect the item, we'll process your exchange or issue store credit.

Elvore accepts COD across Pakistan. The order amount is collected at the time of delivery.
Please inspect your package at the time of delivery where possible.
Repeated refusal of COD orders may result in future orders requiring advance/prepayment.
COD orders follow the same 7-day exchange policy as prepaid orders once delivered.

If you have questions about this Privacy Policy or how we handle your data, reach out to us at:

Last updated: 10 July 2026