Privacy Policy

Updated On: 10 July 2026

Welcome to elvore.store, operated by Elvore. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using or accessing our Site, you consent to the practices described here.

You can browse the Site without providing any personal details. You remain anonymous unless you create an account, place an order, or otherwise submit information to us.

Information We Collect

a) Personal Information

 

When you create an account, place an order, subscribe to our newsletter, or opt in to marketing (email, SMS, or WhatsApp), we may collect:

  • Name, gender, date of birth
  • Email address, phone number
  • Shipping and billing address
  • Payment details (for prepaid orders) or COD order details
  • Any other information you voluntarily provide, such as through customer support or surveys

Saved payment details are never shared with third parties and are used solely to process your order through our payment provider’s systems.

b) Non-Personal Information

We also collect non-personal information such as your IP address, browser type, device information, and browsing behavior, gathered through cookies, log files, and similar technologies

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders (including COD orders and delivery coordination)
  • Create and manage your account
  • Provide customer support and respond to inquiries
  • Process exchanges per our Return & Exchange Policy
  • Send order updates and delivery notifications
  • Send promotional offers, newsletters, and updates via email, SMS, or WhatsApp — only if you've opted in, and you can opt out anytime
  • Improve and customize our website and services
  • Conduct market research and analyze site traffic and trends

We use non-personal information to analyze how visitors use our Site and to improve its functionality and performance.

Cookies & Analytics

Cookies are small text files stored on your device that help us recognize you and remember your cart. Accepting cookies isn’t required to browse the Site, but the shopping cart and checkout features require cookies to work.

We use Google Analytics to understand how visitors use our Site. Google Analytics uses cookies to collect information (including your IP address), which is transmitted to and stored by Google. You can control or disable cookies through your browser settings, though this may limit some site functionality.

Disclosure of Information

a) Service Providers

We share information with trusted third parties who help us operate our business, including:

  • Courier/delivery partners (to fulfil and deliver your order)
  • Payment processors (to process prepaid transactions)
  • IT and analytics providers

These parties are only permitted to use your information for the purpose we’ve specified and are required to keep it confidential.

b) Legal Requirements

We may disclose your information if required by law or in response to valid legal requests such as court orders or government regulations.

c) What We Don’t Do

We do not sell your personal data to third parties. We may share anonymized, aggregated data (e.g., general traffic or sales trends) that cannot be used to identify you personally.

Cash on Delivery (COD) Orders

For COD orders, we collect your name, phone number, and delivery address to share with our courier partner solely for the purpose of delivering your order and collecting payment. This information is not used for any other purpose without your consent.

Data Security

We use appropriate technical and organizational measures including secure servers and firewalls to protect your information from unauthorized access, loss, or misuse. That said, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. You’re responsible for keeping your account password confidential.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Ask us to correct any inaccurate information, free of charge
  • Withdraw consent for marketing communications at any time
  • Ask us to stop processing your data for direct marketing purposes

To exercise any of these rights, contact us using the details below.

Marketing Communications

If you’ve opted in to receive marketing emails, SMS, or WhatsApp messages, you can opt out at any time via the unsubscribe link in our emails or by contacting us directly. We’ll process opt-out requests within 7 working days.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect as soon as they’re posted on this page, so we encourage you to check back periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, reach out to us at:

📧 support@elvore.store

📞03462584205

Last updated: 10 July 2026

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